Q: How long should I use the Alpinglow device?
Session duration depends on the area and your comfort. Typically, 10–20 minutes per area is sufficient. Beginners may start with 10 minutes, 2–4 times per week, and adjust frequency according to personal preference. More is not always better — listen to your body and adjust sessions as needed.

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Q: How far should I be from the Alpinglow device?
For optimal comfort, position most Alpinglow devices 15–30 cm from the skin. Devices like the Alpinglow Jungfrau Facemask or Summit Mat are gentle and safe for direct skin contact.

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Q: Should I wear eye protection?
Eye protection is not required. Avoid looking directly into the LEDs if it feels uncomfortable. Your eyes will typically adjust, and brief glances are fine as long as you experience no discomfort.

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Q: Are the devices safe for the eyes?
Red and near-infrared light is generally safe when used as directed. Close your eyes or look away if the light feels too bright, especially with high-intensity settings. Always follow comfort guidelines.

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Q: Some LEDs appear not to work. Why?
Near-infrared (NIR) light is not visible to the naked eye. LEDs may appear off, but they are functioning. In low light, you may notice a faint glow or can use a phone camera to see the NIR light as a subtle purple color.

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Q: The RLT System app is not working.
Ensure Bluetooth is enabled and the Group number on the app matches your device. Try turning the app off and on again.

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Q: Can children use the Alpinglow device?
Children can use the device under adult supervision. Avoid use on infants. Children 12 and older can follow typical session durations. For younger children, reduce session duration and frequency according to comfort.

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Q: When can I expect effects?
Users may notice a sense of relaxation, refreshment, or general well-being after consistent use. Effects vary depending on frequency, session duration, and personal experience.

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Q: Can I use the device while taking medications?
Red and near-infrared light is generally compatible with daily routines. For those taking photosensitizing medications (e.g., Tetracycline, Retin-A), consult a healthcare professional before use.

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Q: Can I wear clothing during sessions?
Yes, just ensure the area you want to use the light on is exposed.

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Q: Can I use the device on sensitive skin areas?
For sensitive skin, start with lower intensity and shorter sessions. Adjust settings according to comfort. Avoid prolonged exposure on open wounds or irritated skin. Consult a healthcare professional if unsure.

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Q: Can the devices cause skin redness or irritation?
Red and near-infrared light is gentle when used correctly. Overexposure may cause temporary warmth or slight redness. Listen to your body and adjust session length or intensity as needed.

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Q: What is the best time of day to use the device?
Use the device when it fits your personal routine. Morning or daytime sessions can help energize your day, while evening sessions may be part of a relaxing routine. Adjust pulse intensity according to comfort.

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Q: Red light vs near-infrared light — which should I use?
Both red and near-infrared light can be used together. Red light is perceived closer to the surface of the skin, while near-infrared light is experienced deeper. Adjust intensity and duration according to your personal comfort and routine preferences.

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Q: What is the pulse setting?
The pulse function delivers light in short bursts rather than continuously. Some users enjoy pulsed settings for a different sensory experience. Adjust pulse frequency based on comfort and time of day. Lower pulses may feel gentler; higher pulses may feel more stimulating.

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Q: Can I use the device multiple times per day?
Yes, multiple sessions can be used based on your comfort and routine. Allow breaks between sessions (at least 4–6 hours) to avoid overstimulation.

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Q: Why does the device make a cracking sound?
The sound comes from the expansion and contraction of materials as the panel warms up and cools. This is normal and does not indicate a problem.

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Disclaimer:
These products are intended for general wellness and lifestyle use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.