Terms and Conditions
1. Acceptance of Terms
Welcome to Alpinglow Sàrl, the online destination for quality red light therapy panels. By accessing and using our website (alpinglow.ch), you agree to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.
2. Applicable Law
These Terms and Conditions are governed by Swiss law. By using our website, you agree that any legal action or proceeding related to these Terms shall be settled in accordance with the laws of Switzerland.
3. Company Information
3.1
Alpinglow Sàrl
Impasse Ariane 5, Crans Montana 3963, Switzerland
Registration number: CHE-188.422.843
+41 79 674 71 07
3.2
The provisions of the Terms and Conditions are an integral part of the purchase contract. Any deviating provisions in the purchase contract or other written agreement shall prevail over the provisions of these Terms and Conditions.
4. Product Information and Pricing
4.1
The scope of our services covers products, goods, or services as per the offerings provided by the Seller (hereinafter referred to as "goods"). Details regarding the goods, including individual prices and key characteristics, are available for each item in the online shop catalog. The prices of goods remain valid as long as they are visible on the online platform. However, this does not hinder the negotiation of a purchase contract based on individually agreed terms.
4.2
All presentations of goods in the online shop catalog are for informational purposes only, and the Seller is not obligated to enter into a purchase contract for these items.
4.3
Information concerning the costs associated with packaging and the delivery of goods is outlined in the online shop. The specified costs for packaging and delivery apply only when the goods are delivered within Europe.
4.4
Discounts on the purchase price of goods cannot be combined unless otherwise agreed upon by the Seller and the buyer.
4.5
Customs Notice: Buyers outside Switzerland may be subject to customs tax, calculated based on the goods' value. Payment is made directly to the import country's tax authorities, and Alpinglow assumes no responsibility for any related matters.
5. Order Placement and Purchase Contract Conclusion
5.1
The buyer shall bear any costs incurred through the use of remote communication means related to the purchase contract conclusion (internet connection, telephone call costs). These costs align with the standard rate. The buyer consents to the use of remote communication means in contract conclusion.
5.2
The buyer can place orders in the following manners:
Via their customer account if previously registered in the online shop.
By filling in the order form without registration.
5.3
During order placement, the buyer selects the goods, specifies the quantity in the electronic shopping cart, chooses the payment method, and selects the delivery method. Unless otherwise agreed, the maximum quantity for each ordered item is limited to 6 pieces, as the Seller may not be able to fulfill orders exceeding this amount.
5.4
Before finalizing the order, the buyer has the opportunity to review and edit the entered data. The buyer submits the order to the seller by clicking the "Order with obligation to pay" button, thereby concluding the purchase contract. The order details provided are considered accurate by the Seller. Order validity is contingent upon completing all mandatory data in the form, adhering to the quantity limit as per paragraph 3, and the buyer confirming familiarity with these Terms and Conditions.
5.5
Upon order receipt, the Seller sends an automatic confirmation to the buyer's provided email address, not constituting a contract conclusion. The actual purchase contract is only concluded upon the seller's receipt of the order, with acceptance notification sent to the buyer's email address. If the buyer attempts to order a quantity exceeding the maximum allowed in paragraph 3, the purchase contract is not concluded, despite the automatic confirmation.
5.6
If the seller cannot fulfill any requirements specified in the order, an amended offer is sent to the buyer's email address. This offer is considered a new proposal for a purchase contract, concluded by the buyer confirming acceptance to the seller's email address.
5.7
All orders accepted by the Seller are binding. The buyer can cancel an order until receiving acceptance notification from the Seller. Cancellation is possible by contacting the Seller via the provided telephone number or email.
5.8
In case of an obvious technical error in the pricing of goods, the Seller is not obligated to deliver the goods at the incorrect price. The Seller promptly notifies the buyer of the error and sends an amended offer. The amended offer is considered a new purchase contract proposal, concluded by the buyer's confirmation to the Seller's email address.
5.9
Disposal: To ensure environmental protection, the device should not be discarded in household waste at the end of its useful life. In accordance with local regulations, disposal should be carried out through designated collection points.
6.Customer Account Management
6.1
The buyer has the option to access their customer account based on registration in the online shop. Goods can be ordered both from the customer account and without registration.
6.2
During customer account registration and order placement, the buyer is obligated to provide accurate and truthful information. Any changes to the information in the user account must be promptly updated by the buyer. Information supplied by the buyer in the customer account and during order placement is considered accurate by the Seller.
6.3
A username and password secure access to the customer account. The buyer is responsible for maintaining the confidentiality of this access information. The Seller bears no responsibility for any misuse of the customer account by third parties.
6.4
The buyer is not authorized to permit third-party usage of the customer account.
6.5
The Seller reserves the right to terminate the user account, especially if the buyer ceases to use the account or breaches obligations under the Purchase Agreement or these Terms and Conditions.
6.6
The buyer acknowledges that the availability of the User Account may not be continuous, especially during necessary maintenance of the Seller's or third-party hardware and software equipment.
7. Billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
For Payment methods kindly see the Payment and delivery section.
8. Delivery
8.1
The Seller places a high value on keeping Supply Dates and Availabilities provided in the Online Shop precise and up to date. However, delays may occur. All information with regard to Availabilities and Supply Dates is therefore without guarantee and may change at any time.
8.2
The Seller will not be liable for any loss incurred by the Buyer as a result of delays beyond the Supply Date quoted unless stated in this Agreement.
9.Contract Withdrawal
9.1
A consumer is defined as an individual who, outside the scope of their business activity or independent profession, enters into a contract with an entrepreneur seller. As a consumer, the buyer is entitled to assert their rights under the contract or rights arising from defective performance with the seller. A consumer buyer has the right to withdraw from a purchase contract.
9.2
The withdrawal period is 30 days from the date of receiving the goods
9.3
The Buyer may not withdraw from the Purchase Contract in cases such as:
Provision of services performed with prior express consent before the withdrawal period's expiry, provided the seller informed the buyer beforehand about the non-withdrawal right.
Delivery of goods tailored to the buyer's wishes or person.
Other cases specified in Article 1837 of the Civil Code.
9.4
To meet the withdrawal deadline, the buyer must send a withdrawal declaration within the specified period.
9.5
The buyer may use the sample withdrawal form provided by the seller. The form should be sent to the seller's email or delivery address. The seller will promptly acknowledge receipt of the form. Withdrawal becomes effective upon delivery to the seller.
9.6
The buyer, upon withdrawing from the contract, must return the goods to the seller promptly, no later than 14 days from the withdrawal's effective date. The buyer bears the return costs, even if the goods cannot be returned by the usual postal route due to their nature.
9.7
The seller is not obligated to refund the shipping costs in the following scenarios:
-If the buyer withdraws from the purchase contract.
-When goods are returned due to the buyer's decision or failure to accept delivery.
-If the buyer fails to provide accurate and complete delivery information, leading to additional shipping costs.
9.8
The seller is not obliged to refund funds until the buyer returns the goods.
9.9
The buyer must return the goods undamaged, unworn, and unsoiled, ideally in their original packaging. The seller may offset claims for damage against the buyer's refund.
9.10
The seller may withdraw from the Purchase Contract due to stock-outs, unavailability, or discontinuation of goods production or import. The buyer will be informed promptly, and the seller will refund all received funds within 14 days using the same or agreed-upon method.
10.Personal Data
10.1
All information you provide during our collaboration is considered confidential and will be handled as such. Without your explicit written consent, we commit not to use your information for any purpose other than fulfilling the contractual obligations. However, your email address may be used for commercial communications, subject to legal permissions, unless you choose to opt out. These communications will solely pertain to similar or related goods and offer a simple means of unsubscribing (via letter, email, or clicking on a link in a commercial communication). The email address will be retained for this purpose for a duration of 3 years after the conclusion of the last contract between the parties.
Note: This policy ensures the secure and responsible handling of your personal data in accordance with legal requirements.
10.2
For more detailed information on data protection, please refer to the Privacy Policy HERE
11. Buyer's obligation to examine and inspect
11.1 Upon receipt of the delivery, the Buyer is responsible for examining both the packaging and contents for any visible damage. If such damages are identified, the Buyer must refuse acceptance and file a complaint with the transport company, accompanied by a damage confirmation report. This report must be promptly forwarded to the Seller.
11.2 The Buyer is obligated to inspect the delivered Objects of Purchase immediately to ensure completeness and operability.
11.3 Any defects or non-conformities must be communicated to the Seller without delay, and at the latest within five days after receiving the Object of Purchase. This communication should be in writing or via email, with hidden defects reported within five days of discovery.
11.4 If a defect is identified, the Buyer must refrain from putting the Object of Purchase into operation and keep it in the original packaging until contacted by the Seller for return purposes. The Buyer must adhere to the Seller's instructions, including any labeling requirements for the returned Object of Purchase.
12. Warranty
12.1 When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. The product has to be shipped with all accessories.
12.2 All Alpinglow products come with minimum 2-year warranty. Each case will be inspected individually and we will try to solve the issue as soon as possible.
12.3 Warranty does not cover the following damage(s): product been modified, improper installation or use, improper clean, electrical surges, or nature caused damage.
12.4 Warranty does not cover the loss of third party with direct or indirect damage(s)
12.5 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
13. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Swiss laws.
14. General provision (GP)
13.1 The version of the GP effective at the time of the conclusion of the Agreement shall apply.
13.2 Neither Party shall be liable for any failure or delay in the performance of its obligations under the Agreement if such failure or delay is due to a force majeure event, such as without limitation, acts of God, fire, flood, natural catastrophe, power surges, acts of any government or of any civil or military authority, national emergencies, riots, vandalism, terrorism, war, insurrection, strikes, or any occurrence beyond the reasonable control of such Party.
13.3 Any general terms and conditions of the Buyer are explicitly excluded.
13.4 The Agreement may only be amended in writing signed by authorized representatives of the Parties.
13.5 If any provision of the Agreement is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will in no way be affected or impaired as long as the intent of the parties can be preserved. In such cases, both parties undertake to replace the invalid, illegal or unenforceable provision with another valid, legal and enforceable regulation. The same principle applies to open terms or omissions.
13.6 The Agreement is governed by Swiss law, without regard to the conflict of laws provisions. The United Nations' Convention on International Sales of Goods of 11 April 1980 (SR 0.221.211.1) does not apply.
15. Changes to Terms and Conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
16.1 Third-Party Liabilities:
The Buyer acknowledges that Alpinglow Sàrl shall not be liable for any damages, claims, liabilities or injuries arising from the use or misuse of the red light therapy panels. Any third-party involvement, including but not limited to installation, modification, or misuse of the products, is beyond the scope of Alpinglow Sàrl's responsibility.